Delivery Policy
Delivery Policy
Effective Date: 01/04/2025
Thank you for shopping with Homeframe. We are committed to getting your home décor items to you safely and efficiently. This Delivery Policy outlines the terms and conditions of how and when you will receive your order.
1. Delivery Areas
We currently deliver nationwide across South Africa. Unfortunately, we do not offer international shipping at this time.
2. Delivery Timeframes
All orders are processed and dispatched within 1–2 working days of payment confirmation. Delivery takes approximately 5–10 working days, depending on your location and the courier’s schedule.
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Major cities & urban areas: Typically 5–7 working days
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Outlying or remote areas: May take up to 10 working days
Please note: Delivery times exclude weekends and public holidays.
3. Shipping Fees
Shipping costs are calculated at checkout and vary based on your location and order size. We may offer free delivery promotions from time to time—be sure to check our homepage or newsletter for updates.
4. Tracking Your Order
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this to track your package directly through the our website.
5. Delivery Issues
If you experience a delay beyond the expected timeframe or if your parcel appears lost or damaged, please contact us as soon as possible at support@homeframe.shop.
We’ll liaise with the courier and keep you informed every step of the way.
6. Incorrect Address
Please ensure that your delivery address is correct at the time of purchase. Homeframe cannot be held responsible for delays or lost parcels due to incorrect or incomplete shipping information.
7. Failed Deliveries
If no one is available to receive the parcel, the courier may attempt redelivery or leave a collection notice. Additional charges may apply for repeated failed delivery attempts.
8. Contact Us
For questions about your delivery or order status, feel free to reach out to:
Email: support@homeframe.shop
Phone: [Insert Contact Number]
Business Address:
76 Waterbok Street
Montana Park
Pretoria
0159
Gauteng
South Africa